Privacy Policy

We may ask you to provide certain information that may be general or personally identifiable information that can be used to contact or identify you, including various types of data as categorised herein (personal information). Where possible, we may indicate which fields are required and which fields are optional. We use your personal information for legitimate interests to further our prospects. Please note that by using or accessing this website, you consent to the terms of disclosure of information, including personal information, as per the privacy policy.

A campaign run by a third party on the platform is self-verified and fully verified. Donors are encouraged to ask questions and independently evaluate the validity of any campaign. By donating, donors acknowledge that they have performed their due diligence and rely entirely on Rurgam for the accuracy or completeness of the information provided. Furthermore, Rurgam or its employees guarantee that the beneficiaries will use the donated resources as intended. Rurgam is a direct party to any campaign. The personal information we collect includes your name, address, phone number, email address, date of birth, gender, and Regulation 3 of the Information Technology (Fair Practices and Processing and Sensitive Information Personal Data) Regulations, 2011. We use this information to provide our services, process payments, communicate with you, update our records, and maintain your transaction history. This helps us improve the platform, detect and prevent fraud, and allow third parties to perform technical, logistical, or other functions on our behalf. To help you better understand the types of information we collect, we’ve categorised the data we gather.

Please note that the following list is not exhaustive but provides an overview:

Contact Information: We collect and store any information you provide through the website or by any other means. You have the option to withhold certain details based on your preferences. The contact information we may gather includes, but is not limited to, your name, photograph, address, phone number, date of birth, gender, email address, financial details, social media profile (if applicable), and contacts.

Personalized Information: Based on your interactions with us, particularly as a third-party beneficiary, we may request and receive information related to your campaigns for onboarding on the platform. This may include a personal statement, including your medical records, the purpose and objectives of the campaign, and your financial details. We may also collect photographs of you, people associated with you, or places associated with the campaign. This information may be used to market the campaign and help increase resources for beneficiaries to meet campaign goals. This may include sharing such details with social media, third-party websites, and service providers who work with us.

Transaction and Technical Information: We collect and store certain types of information whenever you interact with us, whether through emails, visits to the Portal, or phone communication. This may include details such as your location, address, browser type and version, the pages you visit on our site, the date and time of your visit, the duration of your visit, and other statistics, including the IP address of your device and your transaction history. We may use this data for internal analysis, to offer location-based services, and to provide more personalized experiences.

Third-Party Data: We may receive information about you from external sources and incorporate it into our user database. By using or continuing to use the platform, you consent to our use of your information (including sensitive personal information) by this privacy policy, which Rurgam may update at its discretion. You also agree to and consent to our collection, storage, processing, transfer, and sharing of your information (including sensitive personal information) with third parties or service providers for the purposes outlined in this Privacy Policy.

Financial Data: When you donate through our platform, payments are processed via the payment gateway options available. Your preferred payment method may be saved for future use. If you allow us to retain partial details of your credit/debit card, authorized payment account, or preferred UPI information, we may do so to provide a more personalized experience. Additionally, we store the complete financial details of the trusts associated with us, including account numbers, SWIFT/IFSC codes, and any other financial information required by applicable law.

Other Data: Depending on your interaction with us, we may request additional information necessary to provide our services. We also collect, use, and share aggregated data, such as statistical or demographic information, for internal purposes. In certain cases, we may be required to share this information with government authorities for identity verification or to assist in the prevention, detection, or investigation of incidents, including cyber incidents or legal offences. By using our services, you consent to Rurgam disclosing your information when required by law. 

You acknowledge that we use this information to deliver our services, which may involve displaying or sharing certain details on our platform for public viewing or with third parties. If you prefer to remain anonymous, you may request this by contacting us via our helpline, email, or reaching out to our grievance officer as listed in Paragraph 8 below. While anonymity prevents the public display of your information, we may still collect and use such data internally.

Please note that we do not collect sensitive personal data, such as information about your race, ethnicity, religion, sexual orientation, political views, trade union membership, or criminal history. However, choosing not to provide certain information or restricting its display may affect your access to the platform and our services.